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Got Questions? We’ve Got Answers

From colourways to care tips, we’ve rounded up the things you’re most curious about. Dive in and get the lowdown on all things CV Interiors—because every detail counts when you’re making your home a little more joyful.

Can't find what you're after? Our team is here to help.

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Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Currently, CV Interiors in its early stages does not offer free shipping for small or large domestic orders. 

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Warranty & Repair

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • The extended warranty could come at a different cost depending on the type of product and extended period.

    Please get in touch for more information.

Returns & Refunds

  • We do not accept refunds on orders unless there is something wrong with the product or arrived broken. We only offer exchanges or credit. 

  • We do not offer refunds. However, the customer can request an exchange or credit within 3 months since their purchase as long as the product is returned undamaged and unused.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.